When friction is the feature
The instinct in product design is to remove friction. But in high-stakes contexts, the right call is sometimes the opposite.
Clarity is not the same as simplicity
Removing things isn't always the right move.
Designing for people who are already stressed
Most design processes assume a calm, capable, unhurried user. In financial services, that assumption fails constantly.
What compliance taught me about design
Working in regulated environments changes how you think about constraints. They stop being obstacles and start being inputs.
